History of JW Durango Riverside Resort

Contact information
In case of emergency, dial 911
Front desk phone: 970-247-4499
Email: info@jwdurango.com
Website: www.jwdurango.com
If there is an emergency in the park, like broken water lines or an electrical outage, call 970-903-6378

Hours of operation (Peak Season – Memorial Day to Labor Day)
Front Desk/Convenience Store/Retail Shop: 8 a.m.-8 p.m., daily
Laundry room: open 24 hours a day
Pool area: 9 a.m.-sundown
Game room: 9 a.m.-9 p.m.
Café: Friday, Saturday and Sunday from 4-9 p.m.
Check in time: 2 p.m. – Check out time: 11 a.m. (For guests staying in a cabin, an afterhours key drop is located about 10 feet to the right of the front door to the office)
Quiet time: 10:30 p.m.-7 a.m.

Taking out the Trash
We pick up trash throughout the park between 8 a.m. and 8 p.m., daily. You can leave your trash in front of your site and we will pick it up. If you need to dispose of your trash outside that window, our dumpsters are located just outside the park entrance and marked on the park map. We ask our guests to use the bear proof dumpster, which has sliding door access marked for your convenience. If you need assistance, please call the front desk at 970-247-4499.

Cleaning House
We do not offer daily housekeeping services for our cabins, but we do have coin-operated laundry facilities on site for guests to use. We include one set of linens and basic toiletries upon arrival. Guests can purchase additional toiletries in the convenience store.

Park it Here
Durango Riverside has limited parking available. Each site is typically able to accommodate one vehicle (in addition to an RV at each RV site). We do have a few overflow parking spaces available on site and a few off site. If you need to register for one of those parking spaces, stop by or call the front office at 970-247-4499.

Wifi Information
We offer our guests low-speed Wifi for free throughout the park. High-speed Wifi is available for a fee and guests can choose their preferred option upon arrival.

On the wild side
We do have wildlife in the area, including black bears, racoons, coyotes, mountain lions, lynx, crows, magpies and more. We ask all our guests to be BEAR AWARE. This means leaving trash inside except during trash pick times and keeping all pet food inside. If you have any questions about wildlife, you can ask our staff or check out some of our local resources like Bear Smart Durango – Our local go-to resource for Bear Aware advice, www.bearsmartdurango.org – and Colorado Parks and Wildlife – https://cpw.state.co.us.

Fire Safety
Fires are allowed within the provided fire rings located at each site. If local conditions warrant fire restrictions, it will be posted by the front desk. Don’t hesitate to ask any staff member about local fire restrictions. Here’s some helpful fire safety tips:

• Keep debris and waste away from your fire pit.
• Keep children and pets at least three feet away.
• Never leave an outdoor fire unattended.
• Only burn intended fuels (Firewood and fire starters are available for purchase in the store.)
• Always extinguish your fire when you turn in for the night.

Rules for the Pool
There is NO LIFEGUARD ON DUTY at our pool, so swim at your own risk. All children under the age of 16 must be accompanied by an adult. Swim diapers are required for babies and toddlers.

Durango is for Dogs
We have two spots in the park where we provide pick up bags and drop off trash cans just for cleaning up after our canine companions. They are located outside the two bathhouses. Leashes are required for all pets while in the park, and pets are not allowed in the pool or playground areas. Guests must have up-to-date vaccination records. Guests are also asked not to leave their pets alone, either in cabins or at RV sites, and must keep pets off the furniture in cabins. If you’re in need of any local pet care professionals, like groomers or caretakers, ask anyone on our staff for suggestions.